New research at the University of Oxford has suggested, that mobile phones across low-income countries such as India can make it easier for patients to access healthcare but also harder for poorer people in rural areas without the phones. In areas where mobile phones become more common, people left behind have more difficulty accessing healthcare services.

The study suggested that healthcare services expect more people to use a mobile phone, and that mobile phone users are more assertive when they compete for access to the few doctors and nurses in rural India

Earlier research on a smaller scale into health-related mobile phone use in low- and middle-income countries (India and China) had shown that phone users are more likely to overuse scarce healthcare services, potentially to the detriment of non-users

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